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Shipping & Delivery

DELIVERY INFORMATION

Shipping

We deliver all our parcels through Australia Post with tracking, Australia wide and offer free store pick up.

We currently only ship to Australian addresses and not internationally unless on request, at which time postage costs would be calculated based on weight.

We have flat rate postage for all items via Regular Parcel Post with tracking.  Express Post or Registered Post will incur additional fees accordingly. 

*All furniture, Large Items and most wall art items are pick up only.
Please check prior to purchase.  

We aim to get your purchases out by the next business day, but please allow up to 2 business days for your order to be ready to post. 

REGULAR POST
Please contact us via email before selecting postage if you are needing your products immediately. 

Flat Rate $15.00 (up to 1kg weight)

Please ensure that you enter the correct delivery address. If a parcel is returned to us a resending fee will be charged prior to it being re-dispatched. 

Please note: 

Original shipping costs payed will not be refunded in the event that you require an exchange, 'change of mind' return or refund. 

DELIVERY TIMES 
If we choose to send your parcel via a courier company the ETA is 2 - 7  Business Days. (Remote areas may vary) 

Australia Post Guidelines for delivery times by clicking the below link. 

https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage

 

TRACKING ORDERS
A tracking number will be provided via email with a confirmation of your order. 

You can check the status of your order by entering your tracking number via the Courier Company or Australia Post Tracking at any time by clicking the below link. 

https://auspost.com.au/mypost/track/#/search

Please allow 24 hours for your tracking number to be active.

 

STORE PICKUP (CLICK & COLLECT)
Please contact us via email before selecting Store Pickup (Click & Collect) if you are needing your products immediately.  

We will notify you when your items are ready to be collected.

 

INTERNATIONAL POST 
We do not offer shipping outside of Australia at this time.

Please feel free to contact us at any stage via email on info@lazyfroggifts.com.au